How we can help

Help topics

Payment

I need assistance with my Klarna purchase?

Our customer support team is here to assist with product and order related questions, however, if you have a question about your Klarna payment, refund, or account please contact Klarna 24/7 via https://www.klarna.com/customer-service/

What is Klarna and how do I use it as payment?

Klarna is a payment service that offers the option to buy now and pay later or pay in installments.
Simply select the Klarna option at checkout to sign up and get started

What forms of payment do you accept?

We want to make buying your favorite Horseware products fast and easy, and accept the following payment options:
Credit Cards: Visa, Mastercard,
Discover, American Express
PayPal: (US)

I am trying to use PayPal and I can’t change the ship to address on your site?

When using PayPal at checkout the information stored in your PayPal account is pulled into the order on our site.
You will need to adjust the information in your PayPal account to reflect correctly at our checkout

I’m having payment issues and my payment won’t process?

Make sure all fields are filled in and that the billing address matches for the card exactly. You should receive an error message relating to the issue that will hopefully offer some help.
If you are still having trouble, please us the contact form below to contact our customer service team.