Manufacturer’s One Year Product Warranty
Horseware Ireland North America offers a one-year manufacturer’s warranty on our products. This warrants Horseware Ireland product(s) to be free of workmanship and material defects for a period of one year from the original date of purchase from an authorized dealer (“Product Warranty”).
The following are not covered under this Product Warranty
This Product Warranty does not cover damage arising from normal wear and tear, external forces, non-standard use or negligence, cosmetic wear, damage caused by improper care or cleaning, misuse or abuse, damage from undue strain placed on the fabric or closures nor replacement of lost or stolen product. This Product Warranty is void if the product has been altered, modified or repaired in any way by anyone other than Horseware Ireland or if the product has been handled incorrectly within the warranty timeframe.
Replacing Defective Products
If the Horseware product is deemed defective Horseware Ireland will replace the product with the same style of product. If this is not available, Horseware Ireland will replace the product with a similar style. If the product was purchased at a discount, you will receive a product of equal value to what was paid for the original purchase. If the product was purchased as discontinued from an authorized Horseware Ireland retailer, it is no longer covered under warranty. If the product passes the inspection process and is not deemed defective, it will be returned to you at your expense. Any replacement product(s) received under any Product Warranty claim is warranted for the remainder of the same two-year Product Warranty period, i.e., from the date of the original purchase.
Additional Guarantees (if applicable) and Your Statutory Rights
This Product Warranty:
- operates separately from Horseware Ireland’s 3-year waterproof and breathability guarantee that exists for select product. For more information on our waterproof and breathability guarantee please visit Turnoutguarantee
- does not affect your statutory rights.
Making a claim under this Product Warranty
To make a claim under this Product Warranty, please contact the authorized Horseware retailer you purchased the product from. All Product Warranty claims require the following:
- The original proof of purchase from an authorized dealer with dealer and date of purchase clearly identifiable;
- Description of product
- Clear photos that show the entire product
- Clear photos of damaged area
- Batch Number ID
- Physical shipping address
- Phone number and/or email address; and
- Explanation of what happened.
In the event that your item(s) needs further evaluation, Horseware Ireland, may require product(s) to be returned for further inspection. If product is requested to be returned the customer is responsible for shipping costs to Horseware Ireland’s local warehouse. Product needs to be clean and dry before sending it back. If the claim is approved Horseware Ireland will be responsible for replacement as outlined above with freight prepaid.
If you purchased your Horseware product online from www.horseware.com, please use our contact form to submit the above required information along with your order number. Our customer service team will review the warranty submission and assess whether your item defect is covered under this Product Warranty.