Unfortunately, previous orders cannot be retroactively added to your Account order history.
Horseware.com order history can be viewed within your account.
If you placed your order as a guest, your order will not reflect in your account history. In this case you can track your order status via our Track My Order portal.
Please contact our customer service team via the contact form, we will be happy to help you.
Promotional offer codes can be entered in cart or at checkout in the designated box. For any issues, please contact customer service via our contact form and we would be happy to assist in troubleshooting any code error(s).
If you have an account on horseware.com and have forgotten your password please use the Forgot Your Password link to gain access.
Yes, once your order has been placed you should receive an email to your inbox including order confirmation.
We make every effort to get your stock order on its way to you within a 2-3 working days.
Once your order has been shipped it is dependent on the shipping carrier to deliver it to you in a timely manner.
At times it may take a bit longer to process payment or package your order but our desire is that you and your horse can start using your Horseware products as soon as possible.
Once an order has been submitted, we cannot change your delivery address. You can contact the courier directly to reroute the parcel.