The standard warranty on our products is a 2-year manufacturer's defect warranty and does not cover issues caused by outside sources. However, if you experience an issue, please contact our team—we’re here to help and look into solutions for you.
Having issues initiating a return with your order number or email address? It is worth double-checking that the email address was the one used for the order you are trying to return.
If you are still having trouble initiating a return please use the below form to contact us. Be sure to include your order number and return request details
We’re unable to process exchanges. Please Request a Return for a refund and place a new order for the desired product.
Follow the instructions on our return policy page to return your order.
Please reach out via our form below and explain the situation. A customer service team member will get back with you shortly to help remedy the issue.
Changed your mind? If you aren’t delighted with your purchase, you can return a product, in new condition, within 14 days and we will happily refund the purchase price. All items must be in new condition and in their original packaging. Please see returns policy page for further details.
We appreciate your honesty! Please contact Horseware Customer Service via the form at the bottom of this page.
Please follow instructions on the returns policy page to initiate a return and drop off to the correct location.