Cookie Policy



What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.


How We Use Cookies?

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.


You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.


The Cookies We Set

  •  Account related cookies


If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.


  •  Email newsletters related cookies


This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.


  •  Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence

  •  Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.


Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; *List the social networks whose features you have integrated with your site*, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods:


Contacting you

From time to time, we may contact you about sales, special offers and new site features, if you agreed to be included in Luzern email lists when you complete a purchase transaction with us. To cancel our free emails, you can click the unsubscribe link in any of our email newsletters or you can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service.

You can also send an email to *SUPPORT EMAIL* and inform us that you want to unsubscribe to our email list.


Customer Service

In addition to being able to call our customer service department, you may also email us *SUPPORT EMAIL*. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may adequately address your questions and concerns. Except as provided in this Privacy Policy, the information you provide to our customer service department is not shared with anyone without your consent.


Entering contests/sweepstakes

Whenever we run a contest or sweepstakes relating to our Website, it will be accompanied with the rules of the contest/sweepstakes. We will also detail how the information gathered from you for entry into the contest/sweepstakes will be used. Additionally, we will advise if this information will be shared with anyone (save for those persons and entities provided for in this Privacy Policy), such as a third party sponsoring or managing the contest/sweepstakes


We may also contact you with promotional offers if you have entered one of our Luzern contests or sweepstakes. If you choose not to receive this free service when you enter a contest or sweepstakes, it will not affect your chances of winning. To cancel our free promotional offers/service, by following the instructions contained in the message. You can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to *SUPPORT EMAIL* and inform us that you want to unsubscribe to our email list


Our Third Party Relationships

We have established several relationships with third party vendors to best serve our customers.

Order Fulfilment: Certain vendors of ours may provide customer order fulfilment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfil and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose

Customer service: Where we sell third party products, we may provide the original manufacturer of those products with information in order for them to be able to provide customer service to you.

Credit Card Processing: We use PayPal and Braintree to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes

Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails, contests and sweepstakes) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.

Evaluating our Website: From time to time, we may engage certain third parties to observe and track the behaviour of the users of our Website in order to evaluate the performance and features of the Website. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.



How your information is encrypted:

There are certain areas on the site where you may enter and submit extra information. Some of these areas are encrypted using SSL encrypted transmissions between your Web browser and our Web server. This is designed to reduce the chance that someone (e.g. on your network at work or at your Internet service provider) may try to compromise your private information as it travels from your Web browser to our secure server. You'll know when transmitted data is encrypted by a security notice when you enter an encrypted page, and by the presence of an icon on your browser, either a key for Netscape or a lock for Microsoft Internet Explorer, Chrome and Safari. The pages where you submit your account information, place an order, and receive confirmation of a successful order are all encrypted. In addition, your payment method e.g. credit card information is encrypted within our Website checkout database and access to such information is restricted. This system is used so that we can provide you with additional security when purchasing items on *STORE URL*.



Our Website may contain links to other websites. We provide these links for your convenience, but we do not review, control or monitor the privacy practices of websites operated by others. We are not responsible for the performance of these sites or for your business dealings with them. Your use of other websites is subject to the terms and conditions of those websites, including the privacy policies of those websites.


Children's Privacy

If you order a Product or Services, to which a minimum age requirement applies, by ordering that Product or Service you confirm that you are of the required age. If Luzern reasonably believes that you are not legally entitled to order a Product, Luzern reserves the right to cancel your order.


This Privacy Policy May Change

We reserve the right to update or modify this Privacy Policy, at any time and without prior notice, by posting the revised version of this Privacy Policy on our Website. These changes will only apply to personal information we collect after we have posted the revised Privacy Policy. Your use of our Website following any such change constitutes your agreement that all personal information collected from or about you through our Website after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy. To alert you to these changes, we will update the effective date of this Privacy Policy. We will also provide a notice at the top of this Privacy Policy for at least 30 days after the new effective date and highlight the changes so that you can locate them easily. Unless the change is a minor change (such as a change in our contact information) or a non-substantive change (such as the reformatting of our Privacy Policy), we will post notices on the page where you submit your order and/or on other relevant pages of our Website for 30 days after the new effective date to alert you to the change.


Commercial Terms

We reserve our right to not accept your order or cancel your purchase at any time, upon reasonable notice and a full refund. We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (among others) the following situations, without being liable for any damage or costs:

  •  The product is not available / in stock (any payments will be refunded);
  •  Your billing information is not correct or not verifiable;
  •  Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
  •  Your bank transfer payment is not received within 12 calendar days after acceptance of your order;
  •  We have reason to believe you are under 16;
  •  There was an error in the price quote; or
  •  We could not deliver to the address provided by you


Questions about our Policies

If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at *SUPPORT EMAIL*.